1. Data controller

Corazones Solidarios. Address: Polgarstraße 30a, 1220 Wien, Austria. Email: contacto@corazonessolidarioswien.org

2. Purpose of Data Processing

The personal data collected through this website may be processed to respond to inquiries sent through contact forms; manage volunteering, collaboration, or institutional partnership requests; manage and record donations made through the website; send communications related to the inquiry or donation made; and comply with applicable legal, administrative, or accounting obligations.

3. Data That May Be Collected

Depending on the form or relevant process, Corazones Solidarios may collect first and last name, email address, telephone number, organization or entity, the content of the message sent, information related to the donation, and minimum technical data necessary for the functioning and security of the website.

4. Legal Basis for Processing

Personal data is processed on the following legal bases: the user’s consent, when they complete and submit forms or voluntarily provide their data; the management of the relationship initiated by the user, when processing is necessary to respond to an inquiry or handle a request; compliance with legal obligations, when applicable; and legitimate interest, where necessary to ensure website security and proper internal management, always respecting people’s rights and in accordance with the General Data Protection Regulation (GDPR).

5. Donations

When a person makes a donation, Corazones Solidarios may process the data necessary to record the donation, confirm the transaction, handle incidents or inquiries related to the contribution, and comply with applicable legal and administrative obligations. If the donation is processed through an external payment provider, that provider will process the necessary data in accordance with its own terms and privacy policies.

Important: Donations are not tax-deductible in Austria.

6. Cookies and Similar Technologies

This website does not use cookies for marketing or personalized advertising purposes, according to the website’s current configuration. However, the site may use technical tools or strictly necessary cookies for its operation, security, or the processing of forms and donations. If analytics, advertising, or tracking tools are added in the future, this policy must be updated.

7. Data Recipients

Personal data may be processed by authorized persons within Corazones Solidarios, technology providers offering hosting, form, website maintenance, or payment processing services, and public authorities when there is a legal obligation to do so.

8. Data Retention

Personal data collected through forms and data related to donations will be retained for a period of 1 year, unless a legal obligation requires a different retention period or it is necessary to keep them longer to address a specific incident.

9. Data Subject Rights

Individuals whose data is processed may exercise their rights of access, rectification, erasure, restriction of processing, objection, data portability, and withdrawal of consent when processing is based on consent. These rights may be exercised by writing to contacto@corazonessolidarioswien.org.

10. Right to Lodge a Complaint

If a person considers that the processing of their data does not comply with applicable regulations, they may lodge a complaint with the competent supervisory authority in Austria.

11. Data Security

Corazones Solidarios adopts reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure.

12. Data Protection Officer

Corazones Solidarios currently does not have a Data Protection Officer (DPO). If one is appointed in the future, their identity and contact details will be included in this policy.

13. Changes

Corazones Solidarios may update this Privacy Policy to adapt it to legal, technical, or functional changes. The current version will be the one published on the website.